FAQS
Q: Is account registration mandatory for onsite browsing?
A: Public page browsing is open to all visitors without mandatory registration. Account registration is only required for order submission, personalized preference saving and exclusive customized service access.
Q: Will I receive official order confirmation after checkout?
A: Yes. An official order confirmation notice will be sent instantly after successful payment, including order serial number, purchase details, payment record and follow-up processing timeline for your permanent checking and filing.
Q: Is onsite payment transmission fully encrypted?
A: All payment data adopts full-link encryption transmission. Our risk-control team adopts full-link encrypted transaction system, no payment details will be reserved or leaked on onsite server after bank verification finished.
Q: When will my verified order be arranged for shipment?
A: Payment-verified orders will be arranged shipment within standard working days. Orders submitted on weekends and official holidays will be prioritized for arrangement on the first working day after holidays. Our logistics coordination team keeps stable shipment rhythm all year round.
Q: What is the valid time window for official after-sales application?
A: Valid after-sales applications must be submitted within regulated days after parcel receipt, with complete order payment and receipt records provided for official verification reviewed by our after-sales audit team.
Q: Why the official page loads slowly occasionally?
A: Occasional slow page loading results from local network fluctuation, regular off-peak system maintenance or page version iteration. Our technical optimization team arranges maintenance during low-traffic hours to minimize browsing interruption.
Q: What personal data will be reserved by the platform?
A: We only reserve necessary information for order fulfillment and account operation. Our privacy management team never collects extra irrelevant personal data without user explicit consent.